Who you are:
Are you a motivated, charming person with strong customer-service skills and a passion for helping others? If yes, we’re looking for you to be the first point of contact for potential Alcove tenants. The Customer Support Associate plays a critical role in the growth of our co-living community. You will provide a world-class experience in your local community by confidently answering questions and helping people find their ideal home and roommates.
Our team:
We are incredibly fun and hard-working. With us, you'll get immersed in start-up life, grow professionally, and be closely involved with the development of our co-living mission. You will have daily opportunities to learn and lead.
What you'll do:
• Be the Face of Alcove: You will be responsible for creating a positive first impression of the Alcove community. You will serve as the primary contact for the onboarding of new residents, as well as provide post-move-in support when required.
• Build our Community: From building relationships with residents over phone or via email, you will be an integral face of the company to the Alcove community.
• Grow our community. Pitch and convey the value of our platform to a high number of qualified leads through email, phone, text and social media platforms. Communicate leasing policy and next steps for interested applicants.
• Grow our team. Train other Member Acquisition Associates.
Key qualifications:
• Experienced. 1 - 2+ years in a Customer Service, Account Management, or similar role
• Motivated. You invest extra energy to reach your goals and create synergistic relationships with customers. You are passionate about working at a fast growing co-living startup.
• A Strong Communicator. Your writing and speaking skills are clear, personable and effective, helping you connect well with others.
• A Team Player. You are united with teammates in delivering the best experience to current and prospective members.
• Creative. You are an idea person and like coming up with smart solutions to new challenges.
• Flexible and Adaptable. Comfortable with ambiguity and flexible work environments, and must be excited to hustle to solve problems.
• Solution-Oriented. You’ll own the member experience from the first point of engagement, generating trust and excitement about Alcove, while solving issues whenever necessary.
Why us?
• Growth-minded culture and structure for continuous feedback
• Commitment to personal and professional development